One of the biggest complaints we have is the waiting time to see a doctor. In the interest of time and for other patients please limit your problems to one or two per consultation. A standard consultation is between 10-12 minutes. We ask that you please book a long consultation if you believe your consult will go over this timeframe or any of the following reasons:

• Multiple problems

• Any driving assessments

• First shared care/pregnancy visit

• Insurance medicals

• Mental health care plans

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Please Note: Not all of our General Practitioners accept online bookings. If you're GP isn't visible online please call us on 8322 2099.

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Better Consult Clinic:

In the interest of improving patient care and your experience during your doctors appointment we have implented BetterConsult which is a questionnaire sent to your mobile prior to your appt.  Please note, this is completely optional and you are not required to complete if you do not wish to.

 

Cancellation Policy:

Two hours minimum notice is required for cancellation of all appointments. A fee will be charged if you fail to notify us with a sufficient amount of time. Failure to turn up to your appointment without notification will also result in a fee, which is not refundable from Medicare.

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It is very important that you contact us prior to your appointment time if you are unable to attend. We require at least 2 hours notice to allow another patient to be booked in. It is our Practice Policy to notify you if you fail to attend your appointment. We thank you for your understanding

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