COMPLAINTS & FEEDBACK
Woodcroft Medical Centre is proud of the high standard of service that we provide to individuals and families in this community.
If at any time you feel unhappy with any aspect of your care please contact the Practice Manager or alternatively fill out the feedback form online or in clinic.
We value all feedback, which assists us to provide a better service to our patients. Please ask reception staff if you would like a feedback form or to speak with the Practice Manager.
We prefer to respond and handle complaints internally but if you wish to take complaints externally you can contact the Health & Community services Complaints Commissioner (HSCC) through one of the following methods:
Calling their telephone enquiry line on 08 8226 8666 or 1800 232 007 for country SA, Monday to Friday, 9am to 5pm.
Visiting their website www.hcscc.sa.gov.au which contains information and forms to help you lodge a complaint unaided.
Write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000.
1 Sir James Hardy Way, Woodcroft SA 5162
Tel: 08 8322 2099
Fax: 08 8322 0278