All patient information is private and confidentiality of patient information must be maintained at all times. The rights of every patient are to be respected. All information collected by this practice in providing a health service is deemed to be private and confidential. This practice complies with Federal and State privacy regulations including the Privacy Act 1998, the Australian Privacy Principles (APP’s) from Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and South Australian Health Records Act 2001 as well as the standards set out in the RACGP Handbook for the Management of Health Information in Private Medical Practice 1st Edition.
Please be aware it is against Practice Policy for staff to accept Facebook or other social media friend requests from patients.
We collect personal and health related information for the primary purpose of providing comprehensive, ongoing, holistic medical care to individuals and families in accordance with accepted, high quality general medical practice. The minimum personal and health details we require to be able to provide you with safe medical care include:
To assist us in providing you with the best possible care you will also be asked for information about:
We may access your health information for:
Personal information collected by us may be used or disclosed:
Other than as described in this Policy or permitted under the National Privacy Act, this Practice uses its reasonable endeavours to ensure that identifying health information is not disclosed to any person. Some of this information will be used for directly related reasons such as providing a referral to a specialist, hospital or other health service. We may also use information within the practice for our own quality assurance and education programs, to provide you with reminder letters, to inform you of health related issues or programs which may be of interest and for accounting purposes, including Medicare billing. Information may also be provided to maintain national health databases, particularly for childhood immunisation.
Our patient records are maintained in a secure on-site computer system. The information recorded is protected by an individual password system and is accessible only to authorized personnel. Records will be retained for at least 7 years after the last encounter in the case of adults and for children, until they have attained the age of 25 years. Paper based information that is no longer required is destroyed by shredding. All authorized practice doctors and staff have access to your information – if you see different doctors they all have access to your record unless you specifically request otherwise. At times we write to our patients about health related matters and reminders for follow up appointments. Your name can be removed from such lists if required.
The Australian Privacy Principles (APP’s) from Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection ) Act 2012 cover the private health sector throughout Australia. The Privacy Act requires our practice to abide by the 13 Australian Privacy Principles (APPs):
Australian Privacy Principle 1—open and transparent management of personal information
Australian Privacy Principle 2—anonymity and pseudonymity
Australian Privacy Principle 3—collection of solicited personal information
Australian Privacy Principle 4—dealing with unsolicited personal information
Australian Privacy Principle 5 – notification of the collection of personal information
Australian Privacy Principle 6 – use or disclosure of personal information
Australian Privacy Principle 7 – direct marketing
Australian Privacy Principle 8 – cross-border disclosure or personal information
Australian Privacy Principle 9 – adoption, use or disclosure of government related Identifiers
Australian Privacy Principle – 10 quality of personal information
Australian Privacy Principle – 11 security of personal information
Australian Privacy Principle – 12 access to personal information
Australian Privacy Principle – 13 correction of personal information